Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new casino for us to look at? This page covers how to reach the team behind bythepond.co.uk and what happens once your message lands with us.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to do the work for us.
A short note on what your message is about helps us route it to the right person and get back to you sooner. If you're reporting an issue with a specific brand, include the casino name so we can look into it properly.
What We Can Help With
- Questions about our rankings — If you'd like to know more about why a particular site sits where it does on our list, or how our editorial ratings work, ask away.
- Corrections — Offer terms, welcome bonuses and site details change often at operators like Betmica, Kikibet or Betninja. If something you see here no longer matches what's on the casino's own site, please tell us and we'll check it.
- New site suggestions — Come across a new casino not on GAMSTOP that you think deserves a look? Let us know and we'll add it to our research list.
- General feedback — Thoughts on layout, content you'd like to see more of, or anything else about how the site works.
- Partnership or editorial enquiries — If you represent an operator or affiliate and want to discuss working with us, introduce yourself and explain what you have in mind.
Before You Write In About a Specific Casino
If your question relates to an account, a deposit, a bonus you've claimed, or a withdrawal, that's something only the casino itself can resolve — we're an independent review site and don't hold accounts on your behalf, so we can't access or intervene in individual player disputes. The right first step is always the casino's own support team, usually reachable via live chat or email from their site.
Where we can help is with the bigger picture: how a site's terms compare to others, what its payment methods and limits typically look like, or whether a particular offer's wagering conditions are unusually restrictive. For a broader look at how the sites on our list stack up against each other, our page on trusted non GamStop casinos in the UK is a good starting point.
A Word on Gambling Support
If you're getting in touch because gambling has started to feel difficult to manage — for yourself or someone you know — please say so in your message. We won't ignore it, and we'll point you towards services that specialise in this kind of support. This site is for players who are 18 or over, and we'd rather you reach out than stay silent.
What Happens After You Send Your Message
Every email is read by someone on our team, not filtered through a bot. We aim to respond within two working days, though this can stretch a little longer if we're mid-way through updating our reviews or checking a new site's licensing and terms. If your enquiry needs more digging — say, verifying a bonus term or a payment limit — we'll tell you that's what's happening rather than leave you waiting without explanation.
Helping Us Keep This Site Accurate
Offers, wagering requirements and payment options at casinos not on GAMSTOP can shift without much notice. We do our best to keep listings for sites like WinnerIsland, Zombillion and Smash Casino current, but reader reports are genuinely useful for catching changes fast. If you've noticed a mismatch between what we've written and what you see when you visit a casino directly, that's exactly the kind of message worth sending.
Thanks for taking the time to read this far — we'd rather hear from you than have you guess.